Privacy Policy

1. Overview & Consent

By using ezdubaivisa.com and submitting any personal information (such as passport details, contact information, payment information, etc.), you consent to the collection, use, disclosure, and storage of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

We may update this Privacy Policy from time to time. Continued use of the website after such updates constitutes acceptance of the updated policy.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the site and services.

2. Security of Your Personal Information

We implement industry-standard security measures to protect your personal and payment information from unauthorised access, disclosure, alteration, or destruction. These measures include, for example:

• SSL encryption for data transmission
• Secure servers and restricted access controls within our systems
• Internal policies and procedures to limit access only to authorised personnel who need it to perform their duties

While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure. See Disclaimer & Limitation of Liability for more details.

3. Information We Collect & Why

The types of information we collect depend on the services you request. We generally collect the following:

a. Personal Information

This may include, for example: your name, date of birth, nationality, passport number, passport copy, photo, contact details (email, phone number), and any other identity-related information required for visa processing or travel services.

If you request travel-related services, we may also collect travel information such as flight details, hotel bookings, transport details, and tour bookings.

b. Payment Information

When you pay for our services, we collect necessary payment details such as credit/debit card information or payment gateway data. These payments are processed through secure third-party payment processors. We do not store your full card details on our own servers beyond what is necessary for verification, accounting, or legal compliance.

c. System & Usage Information

We may collect non-identifying technical data including:

• IP address, browser type, and operating system
• Device type, pages visited, and time & date of visits
• General usage patterns used to monitor site performance, optimise user experience, and diagnose technical issues

We also use cookies and similar technologies to recognise returning users, facilitate navigation, save preferences, and gather analytics. See Cookies & Tracking Technologies for more information.

4. Use of Information

We use the information we collect to:

• Process and manage visa applications and travel-related bookings (including hotels, flights, tours, and transport).
• Communicate with you regarding application status, booking confirmations, service updates, customer support, and necessary legal or immigration notifications.
• Provide complimentary travel insurance (through our partnered insurance providers) when applicable.
• Enhance and improve our website, services, and overall user experience.
• Send you marketing communications, offers, or promotional updates — only with your consent. You may opt out at any time.

5. Sharing & Disclosure of Information

We do not sell or rent your personal information to third-party marketing companies. However, to deliver our services, we may share your information with:

• Relevant immigration or government authorities, as required for visa processing.
• Payment processing companies, for the sole purpose of completing transactions.
• Hotels, airlines, transport providers, tour operators, and insurance partners — strictly to arrange the services you request.
• Legal or regulatory authorities, if required by law or to respond to valid legal requests (such as subpoenas, court orders, or investigations).

When we share data for service delivery, our partners receive only the information necessary to perform their part of the service and are expected to protect it appropriately.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve your website experience
• Remember your preferences and settings
• Simplify navigation between pages and steps
• Collect usage analytics and performance metrics

Cookies do not store sensitive personal information such as passport numbers or full payment card data.

If you disable cookies in your browser, some features of the website (such as saved application progress or language preferences) may not function properly.

7. Access, Correction & Control

You have the right, subject to applicable law, to:

• Access and review the personal information we hold about you
• Request corrections or updates to inaccurate information
• Request deletion of your data where legally permissible and technically feasible
• Withdraw consent for non-essential uses (such as marketing emails)

If you discover any unauthorised use of your account or data, please notify us immediately at support@ezdubaivisa.com or using the phone number listed on our website.

You can opt out of marketing communications at any time by using the "unsubscribe" option in our emails or by contacting us directly.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you requested
• Comply with legal or regulatory obligations
• Resolve disputes and enforce our agreements

If you request deletion of your data (where legally permissible), we will remove it, except for information we are required by law to retain, such as for compliance, audit, or tax purposes.

9. Third-Party Websites / External Links

Our website may contain links to external websites (such as partner hotel sites, airlines, payment gateways, or other service providers). We are not responsible for the privacy practices or content of those external sites.

We encourage you to read the privacy policies of those websites before providing any personal information to them.

10. Disclaimer & Limitation of Liability

While we strive to protect your data, no system is 100% secure. ezdubaivisa.com and its parent company, Budget Travel & Tourism LLC, cannot guarantee absolute protection against hacking, data interception, or unauthorised access.

By using our services, you accept this inherent risk and agree that we are not liable for any damages caused by such events, except to the extent required by applicable law.

We recommend that you also take reasonable steps to protect your own information, such as using strong passwords, logging out on shared devices, and keeping your email account secure.

11. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the United Arab Emirates.

Any disputes relating to privacy or data protection in relation to our services will be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

12. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

• 📧 Email: support@ezdubaivisa.com
• 📞 Phone: +971 55 871 5533

For security reasons, we may need to verify your identity before responding to certain requests (such as access or deletion requests).